Article 1 (Definition of the Service)

1. Services Provided by DentalBrain

“The Service” refers to the collective name for web applications, cloud services, and other functions provided by DentalBrain. The Service is intended for the purposes of cloud-based storage and management of patient information by Service Users, reference thereof via personal computers or smartphones, and explanation of treatment methods. In order to advance the field of orthodontic dental care, the Service utilizes patient information stored therein for research and the development of functions using AI technology, after anonymizing such information in accordance with the methods prescribed in Articles 16 and 16-2. The handling of patient information shall be subject to the personal information protection policy set forth in these Terms.

2. Service Users

A “Service User” refers to a person who has agreed to the entirety of these Terms, has applied for and registered to use the Service, and uses the Service.

Article 2 (Use of the Service)

Service Users shall be limited to persons who hold a license to practice dentistry in Japan or a license to practice medicine in Japan.

The scope of functions of the Service shall be limited to the management, viewing, and explanation of treatment methods for patient information, and no functions beyond the foregoing shall be provided.

Service Users shall use the Service after preparing, at their own responsibility and expense, the equipment and environment necessary to access the Service.

Service Users shall use the Service in accordance with the security requirements and usage procedures designated by DentalBrain.

Qualification Verification

Service Users shall enter their name and dental license number or medical license number at the time of registration for the Service.

DentalBrain shall verify the validity of the Service User’s license through the Physician Qualification Verification Search System published by the Ministry of Health, Labour and Welfare or other publicly available information (hereinafter referred to as “Qualification Verification”).

Until Qualification Verification is completed, Service Users may only view sample data and shall not be permitted to upload patient data (hereinafter referred to as “Pending Approval Status”).

DentalBrain shall endeavor to conduct Qualification Verification within seven (7) days; however, DentalBrain does not guarantee the timing of completion of such verification.

If DentalBrain is unable to verify the validity of a license through publicly available information, DentalBrain may request the Service User to submit an image of their license. The submitted image shall be promptly deleted after verification is completed.

Free Trial Period

The Service provides a free trial period of seven (7) days from the date of completion of Qualification Verification for new registrants. During the free trial period, the functions of any one of the plans listed in the fee schedule separately established by DentalBrain shall be available.

Service Users shall register their credit card information at the time of initial registration for the Service. If the validity of the license cannot be confirmed as a result of the Qualification Verification, the registered credit card information shall be promptly deleted.

DentalBrain shall notify the Service User by email of the start date and end date of the free trial period upon completion of Qualification Verification.

Upon expiration of the free trial period (at 12:00 AM on the eighth day from the date of completion of Qualification Verification), the Service shall automatically transition to a paid contract for the selected plan, and charges shall commence on the registered credit card.

If a Service User cancels the use of the Service during the free trial period, no charges shall be incurred, and all stored data shall be deleted.

Paid Plans

Service Users may select from the various plans listed in the fee schedule separately established by DentalBrain and may use the prescribed functions and services by paying the prescribed fees (hereinafter referred to as “Paid Plans”).

Paid Plan contracts shall be automatically renewed on a monthly, annual, or other cycle as determined by DentalBrain, and shall continue unless the Service User completes cancellation procedures. No pro-rated refunds shall be provided for Paid Plan usage fees.

Service Users may upgrade or downgrade their plan in accordance with the procedures established by DentalBrain. Plan changes shall take effect from the next renewal date following completion of the change procedures.

Each plan shall have limitations on the number of patients that can be managed, available functions, data storage capacity, and other aspects. Details of such limitations shall be set forth in the fee schedule separately established by DentalBrain.

Service Users shall be obligated to pay usage fees in accordance with the payment methods and payment due dates established by DentalBrain, and shall agree that in the event payment cannot be confirmed, the measures prescribed in the respective articles of these Terms (including data deletion) may be taken.

Article 3 (Storage and Use of Data)

The data storage capacity available to Service Users on the Service, the number of patients that can be managed, and the period during which such data may be viewed shall be limited to the scope of the selected Paid Plan.

With respect to data stored during the free trial period, if the Service User completes cancellation procedures before the expiration of the free trial period, or if credit card payment is not completed at the time the free trial period expires, DentalBrain may immediately delete such data.

With respect to patient data and other data stored on the Service by Service Users, DentalBrain shall retain such data during the term of the Paid Plan contract.

After cancellation of a Paid Plan, if one (1) year has elapsed since the Service User last logged in, DentalBrain may delete such data.

In the event of deletion of patient data under the preceding paragraph, DentalBrain shall provide prior notice that the data retention period is approaching expiration before proceeding with deletion.

In the event that data is deleted due to expiration of the retention period, data shall not be restored under any circumstances, including cases where the user subsequently subscribes to a Paid Plan.

With respect to data storage capacity, in the event that a Service User who has expanded their available data storage capacity through a Paid Plan completes cancellation or downgrade procedures for such plan, or in the event that plan fees are not paid by the prescribed payment due date, and the stored data exceeds the storage capacity limit following the change, DentalBrain may, after notifying the Service User of its intention to delete the excess data, delete data to bring the amount within the designated capacity one (1) month after such notification.

If the unpaid status of Paid Plan fees continues for one (1) month or more, DentalBrain may suspend the Service User’s account and delete stored data.

DentalBrain shall not be liable for any damages incurred by the Service User due to deletion resulting from unpaid status (including, but not limited to, loss of business opportunities and data recovery costs).

Article 4 (Cancellation by Service Users)

Service Users may cancel their Service usage contract at any time, including during the free trial period. If cancellation is made during the free trial period, no charges shall be incurred.

In the event of cancellation after the expiration of the free trial period, no pro-rated refunds shall be provided even if the cancellation occurs during the contract period. The Service User shall bear the full amount of usage fees accrued up to the time of cancellation.

In the event that a Service User cancels, the Service User shall be deemed to have waived any right to direct the disposition of such stored information that the Service User has not deleted, and DentalBrain shall handle such information in accordance with applicable laws and regulations relating to personal information.

In the event that a Service User resumes use of the Service after cancellation, previously deleted stored information shall not be restored.

Article 5 (Prohibited Acts)

In using the Service, Service Users shall not engage in any of the following acts:

Infringement of intellectual property rights such as copyrights or other rights or legal interests of third parties or DentalBrain;

Defamation or slander of third parties or DentalBrain, or acts that cause disadvantage to third parties or DentalBrain;

Acts contrary to public order and morals;

Acts that violate or may violate applicable laws and regulations;

Acts that are linked to or may be linked to the activities of anti-social forces;

Acts that interfere with or disrupt the Service;

Acts that place excessive load on the system infrastructure provided by DentalBrain, or preparation thereof, or acts of unauthorized access, or preparation thereof;

Use of the Service or DentalBrain’s systems in a manner that does not comply with DentalBrain’s instructions;

Acts that violate or may violate these Terms;

Any other acts that DentalBrain deems inappropriate in terms of the operation and management of the Service.

Article 6 (Restrictions on Assignment)

Service Users shall not assign, transfer, or otherwise dispose of their contractual status under the Service usage contract, or any rights or obligations under these Terms, to any third party without the prior written consent of DentalBrain.

Service Users shall bear full responsibility for the use and management of their authentication credentials and shall not allow third parties to use, or lend, assign, or sell, such authentication credentials.

All use of the Service made using authentication credentials shall be deemed to have been made by the Service User who holds such authentication credentials.

DentalBrain shall not be liable for any damages suffered by a Service User due to the use of their authentication credentials by a third party, regardless of the cause. Furthermore, if DentalBrain or a third party suffers damages due to the use of authentication credentials by a person other than the applicable Service User, the Service User who holds such authentication credentials shall indemnify and compensate for such damages.

Article 7 (Suspension of Use and Compulsory Deletion of Information)

DentalBrain may suspend a Service User’s authority to use the Service without prior notice in the event of any of the following circumstances:

Where the Service User has violated these Terms;

Where it is determined that the registered information contains false statements;

Where DentalBrain determines that the registered information, including the email address, is invalid;

Where it is determined that the Service User does not hold a license to practice dentistry in Japan or a license to practice medicine in Japan, or where such license has been revoked or suspended;

Where no response to a request for Qualification Verification is received within sixty (60) days;

Where DentalBrain determines that the Service User is not suitable to use the Service.

DentalBrain may delete information of Service Users stored in the system in the event that the Service User violates these Terms, or where DentalBrain determines it necessary to protect the rights or legal interests of DentalBrain or third parties, or for any other operational or administrative reason related to the Service.

Article 8 (Temporary Suspension and Discontinuation of the Service)

DentalBrain may temporarily suspend the use of the Service or discontinue the provision of the Service without prior notice for any reason (including, but not limited to, maintenance of servers providing the Service, functional improvements, and securing the interests of Service Users).

DentalBrain may change, modify, suspend, or discontinue the Service content or functions in the event that DentalBrain determines it unavoidable due to compliance with laws and regulations or other reasons. Service Users shall consent to the foregoing. DentalBrain shall not be liable for any damages incurred by Service Users as a result thereof (including, but not limited to, loss of business opportunities and data recovery costs).

Article 8-2 (Provision of Beta Versions of New Features)

1. Definition of Beta Period. DentalBrain may add and provide new features from time to time for the purpose of enhancing the Service. For a period of one (1) month from the release of a new feature, such feature shall be provided as a “beta version.”
2. Disclosure of Beta Status. Features provided as beta versions shall be clearly indicated to Service Users in advance. The method of disclosure shall be through display on the Service screen, notification by email, or other methods deemed appropriate by DentalBrain.
3. Acknowledgment of Possible Defects. Service Users acknowledge in advance that new features during the beta period may experience operational instability, unexpected behavior, delays in data processing, and other defects. New features during the beta period may include features utilizing AI technology. Service Users acknowledge in advance that features utilizing AI technology may produce limited prediction accuracy, unexpected output results, and the like.
4. Response to Defects. DentalBrain shall endeavor to promptly correct and improve defects discovered during the beta period; however, DentalBrain does not guarantee the timing of completion of such corrections.
5. Voluntary Use of Beta Features. The use of features provided as beta versions shall be at the discretion of the Service User. Service Users may choose not to use beta features.
6. Disclaimer. DentalBrain shall not be liable for any damages arising from the use of new features during the beta period (including, but not limited to, loss of data, interruption of business, and impact on clinical practice), except in cases of intentional misconduct or gross negligence. However, in the event that a critical defect affecting the safety of patient data is discovered, DentalBrain shall immediately suspend the provision of such feature and notify Service Users.
7. Changes to the Beta Period. DentalBrain may extend or shorten the beta period. DentalBrain may also discontinue the provision of the feature after the end of the beta period. Service Users shall be notified in advance of any such changes.
8. Cooperation in Providing Feedback. Service Users may report any defects discovered during their use of beta features through the methods designated by DentalBrain. DentalBrain shall use the reported information for the purpose of improving the features.

Article 9 (Non-classification as a Medical Device)

The storage of radiographic images and the cephalometric analysis function based on input by Service Users provided through the Service do not constitute medical practice. The Service is intended to assist Service Users in the management and reference of information necessary for dental medical practice and does not substitute for or perform medical practice itself.

With respect to the functions provided by the Service, particularly the storage of radiographic images and the output of orthodontic treatment plans based on cephalometric analysis, the Service is not intended to constitute a medical device. The Service functions as an information provision tool to assist dentists or physicians who are Service Users in formulating treatment plans and does not fall under the regulations or requirements applicable to medical devices.

Article 10 (Responsibility for Medical Outcomes)

DentalBrain does not provide medical advice or diagnoses through the Service. The Service assists dentists or physicians who are Service Users in their diagnosis and formulation of treatment plans and does not substitute for or perform direct medical practice. Service Users shall make any medical decisions related to the Service based on their own professional knowledge and responsibility.

Service Users shall use the Service at their own responsibility, and DentalBrain makes no warranty whatsoever regarding the accuracy, completeness, usefulness, or fitness for a particular purpose of the content of the Service, the absence of defects or failures in the Service, or any other aspect of the Service.

When using the Service in connection with medical practice, Service Users shall understand the nature and limitations of the Service (as set forth in Article 9 and the preceding paragraph) and shall make final diagnoses and formulate treatment plans based on their own professional judgment and responsibility. The Service User shall be liable for the results of medical practice conducted with reference to the Service.

Article 11 (Limitation of Liability Regarding Data Management)

The Service assists users in the storage and management of data but does not guarantee its completeness, security, or permanence. DentalBrain shall not be liable for any damages arising from the use of the Service. This includes, but is not limited to, loss of data, inability to use data, interruption of business, or loss of profits.

Users shall understand and accept the risks associated with the use of the Service. Service Users shall manage their data at their own responsibility, including by maintaining appropriate backups of important data. The Service shall not be liable for the backup, recovery, or loss of data.

Article 12 (Damages)

The Service User agrees that DentalBrain shall not be liable for any and all damages arising from or related to the use or inability to use the Service, changes in the content of the Service, suspension or discontinuation of the provision of the Service, loss of data, or any other matter arising from or related to the Service, unless DentalBrain has acted with intentional misconduct or gross negligence. Even in the event that DentalBrain is held liable for any reason, DentalBrain shall not be liable for incidental damages, indirect damages, special damages (regardless of foreseeability), future damages, or lost profits.

Service Users shall not cause any damages or disadvantages to DentalBrain or third parties through the use of the Service.

In the event that a Service User causes damages or disadvantages to DentalBrain through the use of the Service, the Service User shall indemnify and compensate DentalBrain for such damages (including attorney’s fees) or disadvantages. Furthermore, in the event that DentalBrain receives a claim for damages from a third party arising from a Service User, the Service User shall indemnify and compensate DentalBrain for such damages (including attorney’s fees).

In the event that a Service User becomes involved in a dispute with a third party through the use of the Service, or causes damages to a third party, the Service User shall resolve such dispute and compensate for such damages at their own cost and responsibility.

Article 13 (Protection of Personal Information)

DentalBrain shall protect the registration information of users obtained during the registration process for the Service in accordance with the “Handling of Personal Information” disclosed on the DentalBrain website and shall not disclose or leak such information to third parties.

However, this shall not apply in cases where disclosure is made with prior written consent from the user, where disclosure is required by obligation from national or local government entities, or where otherwise provided by applicable laws and regulations.

Data processed as anonymized processed information pursuant to Article 16-2 shall constitute anonymized processed information as defined in Article 2, Paragraph 9 of the Act on the Protection of Personal Information, and shall therefore be excluded from the treatment as personal information under this Article.

Article 14 (Communications from Users)

In the event that a Service User needs to contact DentalBrain regarding the Service, the Service User shall do so by email to the applicable contact point publicized on the DentalBrain application. Communications by any other method shall not be accepted.

Article 15 (Intellectual Property Rights)

All intellectual property rights related to the Service, including but not limited to the analysis methods used in the Service and other service-related technologies, software, documents, brands, trademarks, copyrights, patents, know-how, and similar rights, shall belong to DentalBrain. Service Users shall respect these intellectual property rights and shall not engage in unauthorized use, reproduction, modification, distribution, publication, or exercise of rights based on these intellectual property rights. This provision is established to protect the value and uniqueness of the services provided by DentalBrain and to ensure appropriate management of intellectual property rights.

Article 16 (Use of Patient Information)

Intellectual property rights related to content created by Service Users through the Service shall belong to the applicable Service User. However, DentalBrain shall have the right to use such content for the improvement and enhancement of the Service. This use includes the development and improvement of functions using AI technology. Service Users shall consent to the use of such content by DentalBrain. This consent is for the purpose of improving the efficiency and effectiveness of the Service, and the handling of patient information shall be subject to strict privacy protection standards.

Service Users shall consent to DentalBrain using patient information stored on the Service for the purposes of scientific research and the development of functions using AI technology. This use of information is intended to contribute to the advancement of orthodontic dental care and the progress of research, and the handling of patient information shall be subject to strict privacy protection standards.

The Service shall protect individual privacy by applying the anonymization processing prescribed in Article 16-2 when using patient information as described in the preceding two paragraphs. Anonymized data shall only be used in a form that does not identify individuals, and the privacy rights and data protection requirements of patients shall be strictly observed.

The use of data for the purpose of developing functions using AI technology as prescribed in the preceding paragraphs shall be conducted only where the Service User has granted permission through the method prescribed by DentalBrain (opt-in method). Service Users may withdraw their permission at any time after it has been granted.

Images and other outputs generated by the prediction and simulation functions provided by the Service are merely predictions and do not guarantee actual treatment outcomes. Service Users shall explain this point to their patients.

Article 16-2 (Creation and Handling of Anonymized Processed Information)

DentalBrain may create anonymized processed information as defined in the Act on the Protection of Personal Information based on patient information collected through the Service.

The items included in the anonymized processed information shall be as follows: cephalometric measurements (numerical data of various angles and distances); age group (in 10-year increments); sex; diagnostic classification (types of malocclusion, etc.); information regarding treatment plans; facial simulation images (after anonymization processing); 3D facial scan data (after anonymization processing); treatment progress data (pre- and post-treatment comparison data, long-term follow-up data); and growth prediction-related data for pediatric patients (growth stage, growth amount, etc.).

The methods of anonymization processing shall be as follows: deletion of direct identifying information such as patient name, date of birth, and address; deletion of clinic name and attending physician name; with respect to facial images (2D photographs and 3D scan data), extraction of information necessary for medical evaluation of skeletal and dental structures, followed by removal or processing of detailed shapes of facial features such as eyes, nose, and mouth, removal of individual identification elements such as skin color and texture, and processing to render individual identification by facial recognition technology impossible; and deletion or conversion of other personally identifiable information.

The purposes of use of the anonymized processed information shall be as follows: development, training, and improvement of AI and machine learning models; improvement of prediction accuracy for changes in facial morphology; improvement of prediction accuracy for pediatric skeletal growth; academic research and publication of papers; and improvement of Service functions.

When DentalBrain creates anonymized processed information, DentalBrain shall publish the items contained in such information in accordance with the provisions of the Act on the Protection of Personal Information.

DentalBrain shall not engage in any act to re-identify the individual who was the subject of the personal information from which the anonymized processed information was derived.

When DentalBrain provides anonymized processed information to third parties, DentalBrain shall publish the items of information to be provided and the method of provision, and shall clearly indicate to such third parties that the information constitutes anonymized processed information.

For certain functions of the Service, DentalBrain uses external AI services (APIs). In the use of such external services, DentalBrain shall select contract terms under which patient data shall not be used for training the AI models of such external service providers, and shall endeavor to protect patient privacy. Details of the external services used shall be published on the DentalBrain website.

DentalBrain shall take necessary measures, including the development of handling rules, limitation of personnel handling such information, access controls, and other necessary measures, as security management measures for anonymized processed information to ensure the appropriate handling of such information.

Information regarding identifiers deleted from personal information used to create anonymized processed information and information regarding the methods of processing shall be appropriately managed, and measures shall be taken to prevent leakage thereof.

In the event that a Service User instructs DentalBrain to delete all or part of the data from the Service, DentalBrain shall delete the data in accordance with such instructions. However, this shall not apply to anonymized processed information that has already been created pursuant to this Article prior to the instruction to delete.

Even in the event that an account is deleted due to a Service User’s cancellation or other reasons, or in the event that an opt-in pursuant to Article 16, Paragraph 4 is withdrawn, DentalBrain may continue to use anonymized processed information created pursuant to this Article prior to such withdrawal or deletion within the scope of the purposes set forth in this Article.

Article 16-3 (Limitation of Liability Regarding Anonymized Processed Information)

The anonymization processing described in the preceding Article shall be conducted appropriately based on the Act on the Protection of Personal Information, other related laws and regulations, and reasonable technical standards. However, DentalBrain does not guarantee that re-identification of individuals from anonymized processed information shall be completely eliminated due to technical limitations. DentalBrain shall not be liable for damages arising from re-identification unless there is intentional misconduct or gross negligence in the implementation of anonymization processing.

Article 17 (Consent Regarding Provision of Patient Information and Disclaimer of Medical Liability)

In using the Service, Service Users shall, as a condition of using the Service, explain in advance to patients that information pertaining to such patients shall be used for the purposes of the Service (the purposes set forth in Article 1), and that such information may be used, after anonymization, for the development and improvement of functions using AI technology, and that DentalBrain shall not be liable for any medical outcomes to the Service User or such patient (Article 10), and shall obtain consent from the patient for the provision of patient information to the Service.

Article 18 (Amendments to the Terms)

1. DentalBrain shall notify Service Users at least thirty (30) days prior to the effective date of any amendments to these Terms. However, in the case of amendments that are disadvantageous to Service Users, notification shall be provided at least sixty (60) days prior to the effective date.
2. Amendments shall become effective on the effective date after the expiration of the notification period prescribed in Paragraph 1. If a Service User uses the Service on or after the effective date, the Service User shall be deemed to have agreed to the amended Terms.
3. In the event of amendments to the provisions regarding the use of data for the purpose of developing functions using AI technology as prescribed in Article 16-2 (expansion of scope of use, changes to anonymization methods, etc.), DentalBrain shall re-obtain opt-in consent from Service Users who have already provided opt-in consent.
4. Notwithstanding the provisions of the preceding paragraphs, in the event of unavoidable circumstances such as amendments to laws and regulations, orders from governmental agencies, or emergency responses related to security, the Terms may be amended without prior notice. In such cases, DentalBrain shall promptly notify Service Users of the content of the amendments.

Article 19 (Severability)

Even if any provision of these Terms or any part thereof is determined to be invalid under applicable laws and regulations, the remaining provisions and the remaining parts of these Terms shall remain in full force and effect.

Article 20 (Governing Law and Dispute Resolution)

These Terms shall be governed by the laws of Japan. Any disputes arising between DentalBrain and users in connection with the Service or these Terms shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

Supplementary Provisions (Transitional Measures)

Article 1 (Transitional Measures for Existing Users)

The following transitional measures shall apply to existing Service Users who were using the Service free of charge prior to the enforcement of the Second Amendment to these Terms (March 23, 2026) (hereinafter referred to as “Existing Free Users”).

1. Establishment of Transition Period. Existing Free Users may continue to use the Service free of charge under the previous conditions until May 25, 2026.
2. Notification of Transition to Paid Plans. DentalBrain shall display a notification in pop-up format once per day regarding the transition to Paid Plans when Existing Free Users log in to the Service during the thirty (30) days leading up to May 25, 2026.
3. Guidance on Credit Card Registration. The notification described in the preceding paragraph shall clearly state that in order to continue using the Service after May 25, 2026, it is necessary to register credit card information and select one of the Paid Plans by May 24, 2026.
4. Handling After May 25, 2026. For Existing Free Users who have completed credit card information registration and selected a Paid Plan by May 24, 2026, the paid contract for the selected plan shall commence and charges shall begin.
5. Suspension of Use for Non-Registered Users. For Existing Free Users who have not completed credit card information registration by May 24, 2026, their authority to use the Service shall be suspended as of 12:00 AM on May 25, 2026.
6. Retention of User Information. With respect to the registration information (name, email address, clinic name, etc.) of Existing Free Users whose service use has been suspended pursuant to the preceding paragraph, DentalBrain shall retain such information and manage it appropriately in accordance with the personal information protection policy. DentalBrain may use such information for the sending of email newsletters and other information provision.
7. Handling Upon Re-registration. In the event that Existing Free Users whose service use has been suspended pursuant to the preceding paragraph wish to resume use of the Service after May 25, 2026, they shall follow the same procedures as new registrants (including Qualification Verification), and deleted data shall not be restored.
8. Transitional Measures Regarding AI Training Use. Even in the event that data is deleted pursuant to Paragraph 5 of this Supplementary Article, with respect to data that was used for the development of functions using AI technology after anonymization processing pursuant to Article 16-2 prior to deletion, there may be cases where it is technically infeasible to remove such data from trained models. Existing Free Users shall acknowledge this point in advance.

Article 2 (Transitional Measures for Qualification Verification of Existing Paid Users)

The following transitional measures shall apply to existing Service Users who are using Paid Plans at the time of enforcement of the Second Amendment to these Terms (hereinafter referred to as “Existing Paid Users”).

1. Continuation of Service. Existing Paid Users may continue to use the Service without waiting for the completion of Qualification Verification.
2. Batch Verification by DentalBrain. DentalBrain shall conduct Qualification Verification in bulk using the registered names of Existing Paid Users through publicly available information from the Ministry of Health, Labour and Welfare.
3. Handling Upon Completion of Verification. Existing Paid Users whose Qualification Verification has been completed shall be assigned a verified flag. Individual notifications shall not be sent to Existing Paid Users.
4. Handling When Verification Cannot Be Completed. DentalBrain shall individually request Existing Paid Users whose Qualification Verification could not be completed through publicly available information to present their license. Existing Paid Users who receive such request shall submit a license image within thirty (30) days. If no submission is made within thirty (30) days, DentalBrain shall send a reminder. If no submission is made within sixty (60) days from the initial request, the account may be suspended pursuant to Article 7.
5. Cases Where It Is Determined That No License Is Held. If it is determined as a result of Qualification Verification that the user holds neither a license to practice dentistry in Japan nor a license to practice medicine in Japan, DentalBrain shall immediately suspend the account of such Service User. In such cases, no refund of usage fees shall be provided.

Article 3 (Qualification Verification Upon Transition of Existing Free Users to Paid Plans)

When Existing Free Users as defined in Supplementary Article 1 transition to a Paid Plan, they shall enter their license number during the transition procedures. The transition procedures shall be deemed completed upon completion of credit card information registration and license number entry, and charges shall commence. Qualification Verification shall be conducted in the background, and in the event that verification cannot be completed, the procedures set forth in Supplementary Article 2, Paragraphs 4 and 5 shall apply mutatis mutandis.